Frequently Asked Questions

Home FAQ'S

Your website can be live within 24 hours after your purchase. We aim to provide a fast and seamless setup so you can start selling as soon as possible.

Trial Store: ₹50 for 3 days (subdomain, basic features).
Starter Store: ₹690/month (free .in domain first year, up to 100 products, payment gateway setup, 24/7 support).
Business Store: ₹1,490/month (free .com domain first year, up to 300 products, multi-channel integrations, SEO & speed optimization, 24/7 support).

Yes — you can upgrade or downgrade at any time. Log in to your Shop2Host dashboard and choose the plan you want. When upgrading, we assist with migration of your store data and settings.

Yes. We offer a Trial Store for ₹50 which gives a fully functional store for 3 days on a Shop2Host subdomain so you can explore the platform before committing.

We support major payment options including credit/debit cards, net banking and popular wallets via trusted gateways (Razorpay, Paytm etc.). We help with gateway setup on Starter and Business plans.

No. Shop2Host is built for non-technical users. Our platform provides easy templates and a simple editor. Starter and Business plans include guided setup and support to get your store ready.

Trial Store: Free subdomain (yourname.s2h.app).
Starter Store: Free .in domain for the first year.
Business Store: Free .com domain for the first year.

Trial Store: Limited (suitable for testing).
Starter Store: Up to 100 products.
Business Store: Up to 300 products.

If you need more, contact our sales team — we offer custom enterprise options.

Yes. All plans allow customization. Trial has basic templates; Starter and Business include more templates and editor features for branding and layout changes.

Yes. Starter includes common integrations (payment gateway, shipping). Business offers wider third-party integrations including accounting, CRM and marketplace channels for multi-channel selling.

We integrate payment gateways and assist with verification. Payout schedules depend on the chosen gateway. We provide documentation and setup help to ensure payouts reach your bank account correctly.

Yes. Every store comes with a free SSL certificate and regular platform security updates. We follow standard security practices to protect your customers and transactions.

Trial Store: Basic support via help center and email.
Starter Store: 24/7 support and guided setup assistance.
Business Store: 24/7 priority support, including advanced setup help and optimization guidance.

Yes. Starter includes essential SEO and marketing tools. Business includes advanced marketing automation, email campaign support and social media integrations to help you scale.

All plans include an analytics dashboard to track traffic, user behaviour and sales. Business plan offers advanced analytics for deeper insights and reporting.

No. We practice transparent pricing — plan prices include hosting, domain registration (first year), SSL and the specified support level. Gateway transaction fees charged by payment providers are separate.

Yes. You can cancel anytime. Your store remains active until the end of the current billing cycle. Note that partial-period refunds are not provided.

Yes. We have discounted annual billing options — choose annual at checkout to see the savings applied.

Yes. We offer step-by-step guides, video tutorials and documentation. Our support team is also available to answer setup questions and help you publish your store.

Choose the plan that fits your needs on the pricing page, sign up, and follow the guided setup. If you need help, contact support and we’ll assist with store setup, domain linking and payment configuration.